This report is designed for loyalty leaders ready to take actionable steps to rebuild loyalty on platforms that deliver value through clarity, flexibility, and relevance. In this report, Skift and Rocket Travel by Agoda outline a new benchmark for travel loyalty, with a clear framework for evaluating program quality and a practical roadmap for building models that drive customer satisfaction and measurable business impact.
A Practical Framework for Loyalty Success:
Learn how to evaluate and optimize your program using the new benchmarks of seamless redemption and cash spend.
Real-World Case Studies:
See how Citigroup, Southwest Airlines, and Flying Blue are transforming loyalty to boost engagement and revenue.
Actionable Strategies & Metrics:
Get step-by-step guidance to close the value gap, rebuild customer trust, and drive repeat cash bookings.
Future-Proof Your Program:
Explore the trends and “north star” metrics that will define loyalty success in the years ahead.
Don’t let your loyalty program fall behind.
Download your complimentary copy of The Loyalty Value Playbook and start building a loyalty experience that wins the next generation of loyal customers.
As a leader in powering modern loyalty solutions, Rocket Travel by Agoda partners with brands worldwide to help them close the value gap, boost engagement, and build loyalty programs that customers love.
