From the initial search and booking, your customers should feel supported throughout their entire travel journey. That’s why we offer 24/7 support through our customer service team to answer questions, address concerns, or help manage any aspects of their reservations.
Our travel experts have been a part of Rocket Travel by Agoda for 5+ years. With extensive experience in the travel industry and navigating complex booking situations, our experts service customers from the backend of the reservation process to front-facing real-time support. All agents on the support team are vetted to ensure that customers are supported, cared for, and happy with their travel experience. We also frequently refresh our training methodologies to guarantee quality service and adapt to the evolving needs of our team and partners.
Customer Loyalty Team: Supporting Customers Through Their Booking ExperienceOur customer loyalty team is prepared to answer questions, solve problems and get customers to where they are going 24 hours a day, seven days a week, 365 days a year.
Our supply is unmatched: With more than three million properties at competitive rates, we are constantly vetting and adding new options to our inventory.
Learn MoreOur team of data scientists analyze booking data, trends, and metrics to find actionable insights and solutions, that we then use to make your solution better.
Learn MoreOur technology is the best in the business for building preference for our partners – regularly updated, optimized, and seamlessly integrated.
Learn MoreOur marketing experts work on your behalf to ideate and execute strategic initiatives to your customers – optimizing campaigns through their knowledge of travel, marketing best practices, and ongoing testing.
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