August 1, 2023

RTA Wellness Program

A diverse team of truly outstanding individuals powers Rocket Travel by Agoda. We foster and maintain valuable partnerships, successful initiatives, and excellent performance by prioritizing the health and wellbeing of every team member. Investing in employees’ wellness boosts morale, reduces stress, inspires creativity, and optimizes problem solving – and will always be an integral part of Rocket Travel by Agoda’s culture.

Support for wellbeing

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Beautiful Rust - Noel F.
WINNER
Sukhothai - Tham W.
A Glimpse into the Past with Grandma - Fernanda R.
Sunrise Moment in Bagan - Justyna S.
The Sound of Vinyl - Bruna R.
Sacre Coeur at Dawn - Rubens J.
Laundry Day - Daniel B.
Old Town - Tim C.
Punch it, Chewy - Wesley T.
Old World (in the new) - Yvonne P.
Braveheart - Trim Castle 1200 BC - Joseph N.
Sesame Street - Hannah H.
We came to this place for magic -
Maure L.
1965 Apollo Test Capsule - Erica A.
I can remember this place - Zainab L.
Retirement post school runs - Sravya M.
Let's Play - Ying Q.
Real Alcazar de Sevilla - Arun V.
Nostalgia gives us perspective and, maybe, objectivity- Valentina O.
Love lights life- Diana F.

The tenets of wellness can start with generous medical, dental, and vision benefits, or flexible paid time off and parental leave. Rocket Travel by Agoda, however, strives to go beyond these standard workplace benefits with a practical and accessible wellness program. Our program includes a variety of group activities and individualized offerings.

For those seeking to invest in their personal wellness individually, all team members have access to the resources provided by our employee assistance program (EAP). Employees interested in mindfulness and/or meditation are encouraged to download the Headspace app on their mobile device.

Our people operations team organizes several morning and afternoon wellness pauses throughout the week. These brief, fifteen-minute ‘breaks’ serve as an opportunity to practice gentle stretching, mindful meditation, and grounding breathwork from the comfort of one’s own remote work environment.

"Our practitioner’s Wellness Breaks are a great way to take a breather from a hectic workday and remember to breathe. She has a great command of knowledge about physical and mental health, and I enjoy her content every time I have the time to join a class!" Yvonne P, IT Technician.

We partner with an external wellness practitioner to also host Lunch & Learn sessions on a monthly basis. These sessions provide an opportunity for our team members to educate themselves on topics such as vitamin D and sun protection, gut health, being present, and mental health awareness. Each event is available in-person and virtually so anyone interested can participate, and we encourage team members to contribute suggestions for future sessions. The wellness practitioner also offers one-on-one health-focused coaching and nutritional guidance, and other interactive workshops.

“I'm grateful for Rocket Travel by Agoda's wellness program. It has been a beacon of knowledge and light in my gut health journey this year. Our practitioner shares her knowledge and advice in a very practical and relatable way.” Diana F, Senior Partnership Manager.

Encouragement of physical activity

Rocket Travel by Agoda also offers frequent in-person events throughout the year by hosting group fitness sessions at local Chicago studios. From yoga and pilates to cardio workouts, our teams can take advantage of multiple options to stay active and connect with their colleagues. Inclusive food options are always available at our in-person events to accommodate the dietary restrictions and health goals of our team.

“Our wellness program is one of my favorite perks. About once a month at our Chicago headquarters, we get to attend a Rocket Travel by Agoda sponsored Pilates reformer class. I have never done Pilates before, so it gave me the opportunity to try out a new workout with my colleagues. It is now one of my favorite ways to get in some mindful movement during the busy work week!" Emma H, Senior Recruiter.

In-depth consumer journeys drive engagement throughout every phase of the customer lifecycle. A robust suite of transactional emails ensure customers have all the information needed at their fingertips from booking, to check-in, and post-trip. Dynamic cross-sell strategies allow us to drive high attach rates with other travel products offered by our partners, generating incremental bookings and boosting the value of each trip, and abandoned search and welcome series ensures customers understand the value of our partners’ travel platforms and stay loyal to our partners’ brands.
Personalized content leveraged throughout our emails, delivering a unique experience for the consumer. Our personalized email communications ensure each customer has all the information they need throughout their travels, easy ways to contact our customer loyalty team for assistance, and suggest travel destinations based on their personal travel preferences. This adds a level of convenience to the consumer experience and drives engagement with our partners’ brands.
Utilizing AI is quickly becoming a cornerstone of email marketing. Using artificial intelligence allows our marketing teams to quickly drive innovation through A/B experimentation. In testing, we have found it to be very effective at driving results and are developing new ways to leverage this emerging technology as email marketing services continue to expand.
Segmenting audiences based on previous engagement data to deliver new messages to the customer and drive continued engagement with our white label platforms.
Robust reporting enables us to continually optimize the performance of our campaigns, and keep partners informed of success and areas of opportunity at every phase of a partnership.

Fulfilling a sense of community

Another important initiative supporting our team’s wellbeing is the Rocket Travel by Agoda annual corporate retreat. Each fall, we bring our team members together to engage in fun, team-building exercises and encourage individuals to step out of their comfort zone and form supportive workplace relationships that nourish our mental health.

About the author

Amy Collins joined Rocket Travel by Agoda in April 2022. She serves as the VP of People Operations where she acts as a talent leader striving to impact the employee experience in a meaningful way. She is passionate about understanding the values, aspirations, and strengths of teammates to maximize their engagement and potential.

September 25, 2023

RTA Wellness Program

A diverse team of truly outstanding individuals powers Rocket Travel by Agoda. We foster and maintain valuable partnerships, successful initiatives, and excellent performance by prioritizing the health and wellbeing of every team member. Investing in employees’ wellness boosts morale, reduces stress, inspires creativity, and optimizes problem solving – and will always be an integral part of Rocket Travel by Agoda’s culture.

Support for wellbeing

The tenets of wellness can start with generous medical, dental, and vision benefits, or flexible paid time off and parental leave. Rocket Travel by Agoda, however, strives to go beyond these standard workplace benefits with a practical and accessible wellness program. Our program includes a variety of group activities and individualized offerings.

For those seeking to invest in their personal wellness individually, all team members have access to the resources provided by our employee assistance program (EAP). Employees interested in mindfulness and/or meditation are encouraged to download the Headspace app on their mobile device.

Our people operations team organizes several morning and afternoon wellness pauses throughout the week. These brief, fifteen-minute ‘breaks’ serve as an opportunity to practice gentle stretching, mindful meditation, and grounding breathwork from the comfort of one’s own remote work environment.

"Our practitioner’s Wellness Breaks are a great way to take a breather from a hectic workday and remember to breathe. She has a great command of knowledge about physical and mental health, and I enjoy her content every time I have the time to join a class!" Yvonne P, IT Technician.

We partner with an external wellness practitioner to also host Lunch & Learn sessions on a monthly basis. These sessions provide an opportunity for our team members to educate themselves on topics such as vitamin D and sun protection, gut health, being present, and mental health awareness. Each event is available in-person and virtually so anyone interested can participate, and we encourage team members to contribute suggestions for future sessions. The wellness practitioner also offers one-on-one health-focused coaching and nutritional guidance, and other interactive workshops.

“I'm grateful for Rocket Travel by Agoda's wellness program. It has been a beacon of knowledge and light in my gut health journey this year. Our practitioner shares her knowledge and advice in a very practical and relatable way.” Diana F, Senior Partnership Manager.

In-depth consumer journeys drive engagement throughout every phase of the customer lifecycle. A robust suite of transactional emails ensure customers have all the information needed at their fingertips from booking, to check-in, and post-trip. Dynamic cross-sell strategies allow us to drive high attach rates with other travel products offered by our partners, generating incremental bookings and boosting the value of each trip, and abandoned search and welcome series ensures customers understand the value of our partners’ travel platforms and stay loyal to our partners’ brands.
Personalized content leveraged throughout our emails, delivering a unique experience for the consumer. Our personalized email communications ensure each customer has all the information they need throughout their travels, easy ways to contact our customer loyalty team for assistance, and suggest travel destinations based on their personal travel preferences. This adds a level of convenience to the consumer experience and drives engagement with our partners’ brands.
Utilizing AI is quickly becoming a cornerstone of email marketing. Using artificial intelligence allows our marketing teams to quickly drive innovation through A/B experimentation. In testing, we have found it to be very effective at driving results and are developing new ways to leverage this emerging technology as email marketing services continue to expand.
Segmenting audiences based on previous engagement data to deliver new messages to the customer and drive continued engagement with our white label platforms.
Robust reporting enables us to continually optimize the performance of our campaigns, and keep partners informed of success and areas of opportunity at every phase of a partnership.

Fulfilling a sense of community

Another important initiative supporting our team’s wellbeing is the Rocket Travel by Agoda annual corporate retreat. Each fall, we bring our team members together to engage in fun, team-building exercises and encourage individuals to step out of their comfort zone and form supportive workplace relationships that nourish our mental health.